Question 1

How do I obtain refills on my prescriptions?

Accepted Answer

The best way to request prescription refills is through your pharmacy. We try to ensure you have enough refills to last you till your next appointment. The chances are the pharmacy may have a refill on your medication. If they don’t, they will be able to contact us with the correct information.
You may also request them via patient portal or phone call.

Question 2

Why do I need an office visit for refills?

Accepted Answer

Depending on the type of medication, you may require at least an annual, but sometimes, more frequent office visits.
The purpose of these visits is to:
Monitor  your condition: The doctor needs to ensure the medication is  still working effectively for you and that your condition hasn't changed.
Check for side effects: Even with long-term medications, it's important to monitor for any potential side effects or changes in your overall      health that might be related to the medication.
Review lab results (if applicable): For some conditions, we need current lab work to ensure the medication is being tolerated well by your body,      such as checking kidney or liver function.
Ensure appropriate dosage: Your health needs can change over time, and the doctor wants to make sure the dosage is still correct for you.
Meet legal and safety guidelines: Certain medications require regular      evaluations to comply with the best medical practices and regulations.

Question 3

What is an annual physical?

Accepted Answer

We recommend that every patient schedules an annual physical or a Medicare wellness visit (whichever may apply) once a year. Most insurance plans cover this visit without any cost to the patient.
An annual physical typically includes a review of your health history, a physical examination, age-appropriate screening tests and vaccinations, as well as discussion about healthy lifestyle. It is focused on prevention and health optimization.
A Medicare wellness visit includes an in-depth evaluation of functional status as well as screening tests and vaccinations.

Question 4

Why am I charged for an office visit in addition to my annual physical or wellness visit?

Accepted Answer

Many insurance plans, including Medicare, cover 100% of the cost of a preventative visit.

However, any services provided, or conditions discussed that are outside the scope of preventative care will be billed separately. These services may include:
1. Addressing a new illness, injury, or symptoms.
2. Management, discussion, or prescribing medication for a pre-existing chronic condition (example, diabetes, hypertension, or high cholesterol).
3. In-depth discussion or treatment of existing medical problems.

You may be responsible for co-pay, deductible, or coinsurance if you choose to address any issues during this visit that are not covered under your preventative benefits.

Combining a wellness visit with a problem visit when time allows saves you time and travel involved for a separate problem visit.

Question 5

Why do I need to be seen for my problem? Why can’t the doctor just call a prescription for my illness?

Accepted Answer

We understand that it is inconvenient to come in for a visit. However, a face-to-face evaluation is important for accurate diagnosis and effective treatment.

Many illnesses have similar symptoms, but a trained professional can differentiate an emergency from a minor illness.
Often, an in-person evaluation yields a different diagnosis and treatment course than the one recommended by the internet or family.

We are on your team. We want to make sure you get better quickly and safely. We strive to provide timely care with same-day or next-day appointments. We also offer telehealth visits when appropriate.

Question 6

When can I expect to hear back when I call the office?

Accepted Answer

We are seeing patients in our office all day long. We may not be able to answer your phone call right away. Please leave a voicemail. We check voicemail throughout the day and call back the same day.

If you do not hear back from us within the following timeframe, please contact us.

Prescription refills -72 hours

Lab / x-ray results- 1 week

Forms- 2 weeks

Phone message to the MD or NPs - 48 hours

Urgent issues are dealt with as soon as possible.

Question 7

When am I expected to arrive for my appointment?

Accepted Answer

We recommend arriving at least 10 minutes prior to your appointment time to allow for administrative tasks to be completed before your visit with the doctor or the nurse practitioner.

For new patient visits, if paperwork is not completed ahead of time, please arrive 30 minutes prior to your appointment time.

If  you are late to your appointment, you may be asked to reschedule.

Your timely arrival is key to a smooth and productive visit for you and our staff.

We value your time and strive to be on schedule for your visit.

If we are running late, it is usually because a patient ahead of you required emergency care or a complex discussion. We promise to provide you with that same level of dedicated, unhurried attention when it is your turn.

FAQ's

Our Frequently Asked Questions

How do I obtain refills on my prescriptions?

Why do I need an office visit for refills?

What is an annual physical?

Why am I charged for an office visit in addition to my annual physical or wellness visit?

Why do I need to be seen for my problem? Why can’t the doctor just call a prescription for my illness?

When can I expect to hear back when I call the office?

When am I expected to arrive for my appointment?

EXPLORE

LOCATION & HOURS

1555 W NASA BLVD
UNIT B1
MELBOURNE FL 32901
MONDAY-FRIDAY
8AM-5PMM-

Map

CONTACT

Phone : 321-341-1700
Fax : 321-622-6295

FAQ's

Our Frequently Asked Questions

How do I obtain refills on my prescriptions?

Why do I need an office visit for refills?

What is an annual physical?

Why am I charged for an office visit in addition to my annual physical or wellness visit?

Why do I need to be seen for my problem? Why can’t the doctor just call a prescription for my illness?

When can I expect to hear back when I call the office?

When am I expected to arrive for my appointment?

EXPLORE

LOCATION & HOURS

1555 W NASA BLVD UNIT B1 MELBOURNE FL 32901 MONDAY-FRIDAY 8AM-5PMM-

Map

CONTACT

Phone : 321-341-1700 Fax : 321-622-6295

1555 W NASA BLVD
UNIT B1
MELBOURNE FL 32901
MONDAY-FRIDAY
8AM-5PMM-

Phone : 321-341-1700
Fax : 321-622-6295